Miosoft’s Customer Conversation™ suite enables firms to start every customer interaction with a complete picture of their customers, regardless of who initiated the contact.

Miosoft’s Customer Context™ Cache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.

Miosoft’s Customer Context™ Server delivers a continuously updated Customer Context to all customer touchpoint applications within a second.

Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.

	Customer Context Server
	Features
	Benefits
	Technology
	How to survive without one
	Customer Identity
	Customer Context Cache
	Why cache customer data?
	Flexible Deployment
	Customer Context
	Basic Customer Data
	Customer Analytics and Rules
	Customer Relationships
	Requirements for a Customer Context
	Relationship Examples
	Quick Deploy™ Interface
	Customer Modeling
	Data Sources
	Formatting & Mapping
	Case Study

Benefits

"Handling customer interactions consistently - across channels or functions - is critical to building loyal, profitable customer relationships."

(Thomas Gormley, Forrester Research)

Miosoft's Customer Context™ Server business benefits:

Better customer service through better customer knowledge
Increased customer retention through consistent customer interactions
Reduced Channel Latency
Real-time personalized responses to inbound customer requests
Every customer contact based on a complete picture of the customer
Supports immediate analytical results to serve up the best response to each inbound query
Increases proactive versus reactive customer interactions
Continuous thread of customer conversations
Projects a consistent corporate image to customers
Enable the same sophisticated analysis used in marketing campaigns for real-time interaction with customers.