Miosoft’s Customer Conversation™ suite enables firms to start every customer interaction with a complete picture of their customers, regardless of who initiated the contact.

Miosoft’s Customer Context™ Cache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.

Miosoft’s Customer Context™ Server delivers a continuously updated Customer Context to all customer touchpoint applications within a second.

Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.

	Customer Context Server
	Features
	Benefits
	Technology
	How to survive without one
	Customer Identity
	Customer Context Cache
	Why cache customer data?
	Flexible Deployment
	Customer Context
	Basic Customer Data
	Customer Analytics and Rules
	Customer Relationships
	Requirements for a Customer Context
	Relationship Examples
	Quick Deploy™ Interface
	Customer Modeling
	Data Sources
	Formatting & Mapping
	Case Study

Customer Context Server

Miosoft's Customer Context™ Server is the first pure object-oriented application in a new category of products, called context servers.

Forrester Research defines a context server as "an application that unifies customer data and relationship management business rules to support activity at touchpoints like chat, email, and the Web site. It creates a common view of the customer, manages connections to touchpoint apps, and drives consistent action across all customer communication channels."

Miosoft's Customer Context™ Server solves customer data fragmentation resulting from multi-vendor touchpoint applications and legacy systems.