Miosoft’s Customer ContextCache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.

Miosoft’s Customer ContextServer delivers a continuously updated Customer Context to all customer touchpoint applications within a second.

Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.

 

Customer Context Server

Features

Benefits

Technology

How to survive without one

Customer Identity

Customer Context Cache

Why cache customer data?

Flexible Deployment

Customer Context

Basic Customer Data

Customer Analytics and Rules

Customer Relationships

Requirements for a Customer Context

Relationship Examples

Quick Deploy™ Interface

Customer Modeling

Data Sources

Formatting & Mapping

Case Study

 

Customer Relationships

  • Household
  • Family Members
  • Affiliations
  • Products owned
  • Products ordered
  • Products returned
  • Shopping Carts abandoned (with content)
  • Service incidents
  • Credit Reports