Miosoft’s Customer Conversation™ suite enables firms to start every customer interaction with a complete picture of their customers, regardless of who initiated the contact.

Miosoft’s Customer Context™ Cache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.

Miosoft’s Customer Context™ Server delivers a continuously updated Customer Context to all customer touchpoint applications within a second.

Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.

	Customer Context Server
	Features
	Benefits
	Technology
	How to survive without one
	Customer Identity
	Customer Context Cache
	Why cache customer data?
	Flexible Deployment
	Customer Context
	Basic Customer Data
	Customer Analytics and Rules
	Customer Relationships
	Requirements for a Customer Context
	Relationship Examples
	Quick Deploy™ Interface
	Customer Modeling
	Data Sources
	Formatting & Mapping
	Case Study

Formatting and Mapping

Once a customer model and data source have been defined, message or file formats can be specified and mapped to the model. In the screen below the left column shows the customer model in a hierarchical view. The right side shows you sample data if available while you interactively define the format. There are a large number of conversion and cleansing modules that can be applied while defining a message or file format.