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MioSoft announces Miocon® Business Data Tools™. See news tab for details.

Miosoft’s Customer Conversation™ suite enables firms to start every customer interaction with a complete picture of their customers, regardless of who initiated the contact.

Miosoft’s Customer Context™ Cache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.

Miosoft’s Customer Context™ Server delivers a continuously updated Customer Context to all customer touchpoint applications within a second.

Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.

Increase Customer Loyalty?
Improve Customer Experience?
How are you going to achieve that when your customer data is all over the place?

Can you recognize a customer in real-time during a Web-site visit?

Do you have a single key for all customer data fragments across all legacy systems and customer-facing systems?

Can all your legacy systems handle real-time access of customer data for a million concurrent web users?

Can your corporate network handle the traffic for real-time assembly of customer data from all your customer databases and files?

Are all your customer touchpoints (channels) supported by the same vendor and driven by the same customer information?

Are all your customer touchpoints driven by the same customer information?

How many customers are you losing due to incomplete, out-of-date, or inconsistent customer information?

Can your call-center agent respond to a customer request, on the spot, with a personalized offer?

Can you maintain a customer conversation across touchpoints as chosen by your customer?

Can you immediately recognize a web surfer as a household or family member of an existing customer?

Do all your customer contact personnel know about the last contact with a customer, regardless who initiated the contact?

How much could you improve customer loyalty if your customer would experience the same personalized service at all touchpoints?

Do you provide a consistent level of service and customer treatment across all touchpoints?

Can you provide a consistent customer experience regardless of which touchpoint your customer chooses?

The Customer Context™ Server delivers a current, consistent Customer Context to requesting touchpoints in sub-second.

Miosoft's Customer Context™ Server solves customer data fragmentation from multi-vendor applications and legacy systems

Web Searches, Contacts, and Inquiries

Every contact, inquiry and website search has to be evaluated to better understand the specific needs of a customer. This is especially important when a customer switches touchpoints, i.e. after unsuccessfully trying to find a service or product on the companies website, the customer picks up the phone and calls in.

The call center agent answering the call should get a head start by knowing the activities of this customer up-to-the-minute. Customer behavior models can only be as good as the data they are based on and must be consistent across all touchpoints.

Service Incidents

Service incident history for a customer is made available for promoting related or alternative products and calculating the cost side of expected lifetime customer value.

Recommendation List

The miocon™ Customer Context™ Cache can quickly provide all relevant information to collaborative filtering and other tools, regardless of touchpoint selected by the customer, when requesting recommendations.

Imminent updates to recommendation lists such as when a customer buys an item at one touchpoint can be relayed to a recommendation engine so the same product is not promoted at another touchpoint.

Offers and Quotes

All recent offers and quotes sent to a customer - regardless through which channel – can be made available at any touchpoint either for customer review or for a sales or service agent to answer customer questions on a specific offer.

Order Status

A complete order history for the last year or longer is available for understanding customer preferences, cross selling and answering questions.

Family Members

Knowing who belongs to the same family can greatly increase customer loyalty. It permits firms to maximize the family lifetime value instead of the individual customer lifetime value, recognizing that decisions regarding buying products and keeping services are made in a family context.

Family members of very profitable customers can now be treated with the same level of service as the main customer.

Household Members

People living together as roommates or as a family are considered part of the same household. This dynamic relationship is commonly used while selecting prospects for a marketing campaign to reduce duplicate mailings and conflicting messages.
The miocon™ Customer Context™ Server automatically tracks and maintains household relationships across all systems.

Account Balances

Financial information is the base for assessing a customer’s profitability, but more can be learned from this category.